Privacy Notice

 

We are Hillview Flowers & Events Limited, a limited company registered in England and Wales, and a data controller under the General Data Protection Regulations (GDPR).

We are committed to maintaining the privacy of personal information that you provide to us when visiting or using hillviewflowers.co.uk, and we will comply with all GDPR and other Data Protection Act requirements. This Privacy Policy describes how we treat personal information received about you (the user) when you visit this website.

This Privacy Notice only covers hillviewflowers.co.uk. This Privacy Notice may be subject to change from time to time. We will post any changes here, so be sure to check back periodically.

1 Personal Data collected and what we do with it

Where personal data is voluntarily provided through email, online forms or enquiries, that data is collected and used only for the purpose it was provided, i.e. to communicate with your in relation to your enquiry, and to provide you with a floristry service.

We may (very occasionally) use the information we collect to send you email notifications about new or existing products and services, special offers, or to otherwise contact you.

We will not share your personal data with any third parties. We will not collate personal data to form a customer profile or build a database.

2 Financial Information

We do not store your financial information if you order through this website. Our Website Payment Platform Provider is PayPal. The secure, financial agreement you have when placing an order via this website is with PayPal. Hillview Flowers & Events does not have access to your PayPal Account information.

3 Disclosure of Personal Data

We may disclose and use personally identifiable information in special circumstances (for example, when necessary to protect our intellectual property rights).

We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.

4 Website Usage Information & Cookies

Your IP address and website usage information is automatically collected through the use of Cookies when you visit hillviewflowers.co.uk. Cookies are small files placed on your computer’s hard drive by websites; they help this website to analyse web traffic, recognise your computer when you visit our website, and to manage an eCommerce purchase from product page to checkout.

Details of our use of cookies is described in item 5a below.

4 Complaints

The GDPR allows you certain rights, including the right to complain about the processing of your personal data. In the first instance, please contact our Data Protection Officer, Danielle Street at Hillview Flowers & Events Limited, No 4, New Parade, Hill View Road, Bournemouth BH10 5BG. Tel: 01202 511592 or email danielle@hillviewflowers.co.uk.

Should you be dissatisfied with the way your complaint has been handled you have the right to complain to the Information Commissioners Office (ICO):

ICO helpline: 0303 123 1113 (local rate)
ICO website: ico.org.uk/make-a-complaint

5a Cookies we Use

Google Analytics. We use Google Analytics to see how people are using our website, such as which pages are being viewed and how often. Google provides anonymised data about the visits made to our website. The information gathered by Google Analytics helps us to improve our site and tailor it to our customers’ needs. Google servers automatically record the page requests made when you visit our site. These “server logs” typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

We only use this information for statistical analysis purposes, we cannot recognise you from the records we hold and cannot access your computer or any information about you.

More info: google.com/policies/privacy

Online Ordering. We use the WooCommerce shopping cart to process online orders. To keep track of cart data, WooCommerce makes use of 3 cookies:

(1)  woocommerce_cart_hash, (2) woocommerce_items_in_cart and (3) wp_woocommerce_session_

Cookies (1) and (2) contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

Social Sharing. Facebook, Twitter, Pinterest and LinkedIn all store cookies which allow social sharing functionality but only if you use the social sharing buttons on our website.

More info: facebook.com/about/privacy or twitter.com/privacy or policy.pinterest.com/en-gb/privacy-policy or linkedin.com/legal/privacy-policy

We may also link to several other sites which may or may not use cookies in order to track usage and provide you with a better web experience.

If you are concerned about cookies from this or any other website you may want to adjust the privacy settings in your internet browser. By doing this you can withdraw your consent for websites to upload cookies to your computer.

5b Accept or Decline Cookies

Most internet browsers automatically accept (or ‘consent’ to) cookies, but if you are concerned about cookies from this or any other website you may want to adjust the privacy settings in your internet browser. This may reduce your browsing experience but it gives you greater control over the cookies that are placed on your computer.

You can also control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. And you can opt out of tracking by Google Analytics with the Google Analytics Opt-out Browser Add-on.

For more information about cookies, visit allaboutcookies.org.

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